Terms & Conditions

3.1 — Subscription Model

Access to ResortLog requires an active paid subscription. The App is offered on a monthly subscription basis. The current subscription fee is approximately ₹300 per month per property.

3.2 — Price Changes

We reserve the right to change the subscription price at any time. If the price changes, we will notify you via the App or email at least 30 days before the new price takes effect.

3.3 — What the Subscription Includes

• Full access to all App features: bookings, check-in/out, billing, reports, guest management, and room management.
• Access to app updates and new features released during your subscription period.
• Email support for technical issues (response within 7 business days).

4.1 — Billing via Google Play

Subscriptions are processed through the Google Play Store. All billing, payment processing, and subscription management is handled by Google Play. By subscribing, you also agree to Google Play's Terms of Service.

4.2 — Refund Policy

Subscription fees are generally non-refundable. Refunds for recent purchases may be available through Google Play's standard refund window (typically within 48 hours of purchase). To request a refund, use the Google Play refund process directly. We do not process refunds outside of Google Play's mechanisms.

We do not offer pro-rated refunds for cancellation mid-month. You will retain access to the App until the end of the paid billing period.

4.3 — Failed Payments

If a payment fails, Google Play will attempt to retry the charge. If the payment remains unsuccessful after retries, your access to the App may be suspended until the subscription is renewed or the payment issue is resolved.

5.1 — Free Trial

We may offer a free trial period at our discretion. If a free trial is offered, it will be clearly communicated in the App or Play Store listing. At the end of the trial, the subscription automatically converts to a paid plan unless cancelled before the trial ends.

5.2 — Cancellation

You may cancel your subscription at any time through the Google Play Store. Cancellation stops future billing. You will continue to have access to the App until the end of your current paid billing period, after which access will be revoked.

7.1 — You Own Your Data

All data you enter into ResortLog — including guest profiles, booking records, payment records, room information, and property settings — belongs entirely to you. We make no claim of ownership over your operational data.

7.2 — Our Role

Sahoo Soft Technologies acts solely as a data processor — we provide the software infrastructure that allows you to store and manage your data. You are the data controller and are responsible for:

• Ensuring guest data is collected with appropriate consent and for legitimate hospitality purposes.
• Complying with applicable Indian laws regarding guest registration (e.g. Form C requirements for hotels).
• Responding to any data access or deletion requests made by your guests directly to you.

7.3 — Data Export

You can export your booking and guest data at any time in CSV format using the Reports screen within the App. We recommend exporting your data periodically as a backup.

7.4 — Data Deletion Requests

If you wish to have all your account data permanently deleted, you may request this by emailing us at sahoodmail@gmail.com with the subject line ResortLog Data Deletion Request. We will process the request within 7 business days. Deletion is permanent and cannot be undone. See our Privacy Policy for full details.

7.5 — We Do Not

• Access, read, or use your guest or booking data for any commercial purpose.
• Sell or share your operational data with third parties.
• Mine your data for analytics, advertising, or profiling.
• Store or process your data beyond what is technically required to run the App.

9.1 — Inactivity Period

An account is considered inactive if there has been no login or app usage for a continuous period of 180 days (approximately 6 months).

9.2 — Notice Before Deletion

Before any data deletion occurs due to inactivity, we will send a warning notification to the email address registered with your account. You will have 30 days from the date of the warning to log back in and reactivate your account. If no action is taken within those 30 days, data deletion will proceed.

9.3 — What Gets Deleted

Upon inactivity-triggered deletion, the following will be permanently removed:

• Your Firebase Authentication account (login credentials).
• Any account-level data associated with your property ID in our systems.

9.4 — Active Subscribers

If you have an active paid subscription, the inactivity deletion policy does not apply as long as your subscription remains active and payments are current.

11.1 — "As Is" Basis

The App is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the App will be error-free, uninterrupted, or free from bugs at all times.

11.2 — No Liability for Data Loss

Since operational data is stored locally on your device, we are not responsible for any data loss resulting from device failure, theft, accidental deletion, factory reset, or App uninstallation. We strongly recommend regularly exporting your data using the Reports screen and maintaining device backups.

11.3 — No Liability for Business Losses

We shall not be liable for any:

• Loss of revenue, profits, or business opportunity.
• Errors in invoices, billing calculations, or GST computations arising from incorrect data entry by you.
• Regulatory penalties arising from your use or misuse of the App in your business operations.
• Consequential, indirect, or incidental damages of any kind.

11.4 — Maximum Liability Cap

To the maximum extent permitted by law, our total liability to you for any claim arising from your use of the App shall not exceed the total subscription fees you paid in the 3 months immediately preceding the event giving rise to the claim.

13.1 — Termination by You

You may stop using the App and cancel your subscription at any time via Google Play. Cancellation takes effect at the end of your current billing period.

13.2 — Termination by Us

We may suspend or terminate your access to the App, with or without prior notice, in any of the following circumstances:

1. Violation of Terms — You breach any material provision of these Terms, including but not limited to the Acceptable Use Policy in Section 10. For minor or first-time violations, we will attempt to provide written notice and a 7-day cure period before termination. No cure period applies to violations involving fraud, illegal activity, or security threats.
2. Payment Default — Your subscription payment fails and is not resolved within 7 days of the failed payment date.
3. Fraud or Misrepresentation — You have provided false, inaccurate, or fraudulent information during registration or in connection with your use of the App, including false GSTIN, property details, or identity information.
4. Illegal or Criminal Conduct — You use, or have used, the App in furtherance of any illegal activity, including violation of the Hotels and Lodging Houses (Amenities) Rules, the Information Technology Act 2000, the Prevention of Money Laundering Act 2002, or any other applicable Indian or international law. Termination under this clause is effective immediately upon our reasonable determination and does not require a prior finding of guilt by any court or tribunal.
5. Legal or Regulatory Requirement — We are directed to do so by a court order, government authority, or applicable law.
6. Discontinuation of Service — We decide to permanently discontinue the App (see Section 13.4).

13.3 — Right to Investigate

We reserve the right, at our sole discretion, to investigate any suspected violation of these Terms before or after termination. During an active investigation, we may temporarily suspend your account without notice. Investigation does not obligate us to restore access or issue any refund if a violation is confirmed.

13.4 — App Discontinuation

In the event that we decide to permanently shut down ResortLog, we will provide at least 60 days' advance notice via the registered email address. During this period, you will have full access to the App and the ability to export all your data before service ends. Any unused subscription period will be handled through Google Play's standard refund process.